FAQ - Frequent questions


Who is Cymper?

Cymper is specialized in supplying special building materials with long history and prestige in the business market. We have a close working relationship with Fosroc and Fosrco-Euco Spain for the marketing of their product, providing service and support on them.

In addition we manage several online portals spatialized selling products and materials that may be of interest, including:

Cymper Online Ardex-Online JunstasyPerfiles.com TapasyRegistros.com
www.cymper.com/online www.ardex-online.com www.juntasyperfiles.com www.tapasyregistros.com

Why Fosroc?

Fosroc is synonymous with innovative products and the highest standards of quality and customer service. Our success is due, above all people, to our staff, who give life to our brand promise every day. Our main focus is to maintain and increase our capacity for innovation.


How can I buy?

You just need a PayPal account, a credit card or a bank transfer. Simply provide us with your billing and shipping orders can, it's that simple: we take care of the rest.


Can I track my orders?

You can follow and know the status of your order by logging into your account. You can know at all times what stage is, from its completion, payment, preparation and shipping. Depending on the chosen carrier also you will have a tracking code to know the status of transit in the order is.


How shipments are made?

In Fosroc-Online we only use the best logistics providers, so we make deliveries directly to your home, work or business.


 Do I have to pay a surcharge of customs?

For shipping destination peninsula, there is no charge customs and VAT applies. For shipments to the Canary Islands, transactions are exempt from VAT and must liquidate the corresponding IGIC (IGIC) at the entrance of the material with corresponding tariffs and customs clearance costs.


 How soon shipments?

The processing time in the store is 2-5 working days, once the order is in the hands of our carrier is a matter of 2-7 working days for delivery in Spain, Andorra and Portugal is made. For other European destinations transit may take two days but not usual.


  I would buy one of your products but I'm not Spain, you send to other sites?

We are currently in a position to meet orders from all over Europe. We make a great effort to offer the most competitive prices, but must take into account transportation costs to destination. Whenever the price / transport ratio is interesting for you, we will do whatever is in our power to satisfy and meet your needs.


Are the products guaranteed?

Fosroc is responsible for the quality of its products. Each product has its corresponding technical specifications and recommendations for use are based on tests and practical experiences based on them. A dosage or use outside recommended, Fosroc excludes all liability, and that in any case be limited to the replacement of which is recognized as defective.


I bought Fosroc products at another store or distributor, I can guarantee you handle?

No, we only offer support to products sold through www.fosroc-online.com.


Allowed claims and returns?

Any claim, to be taken into consideration, you must do it in writing within fourteen (14) days following the receipt of the goods days. Returns must be authorized by Fosroc and located in the factory, being the postage paid by the buyer. goods received in good condition and in full pallets only be accepted, suffering a 35% demerit. Past returns will not be accepted 14 days from delivery of the material.


Do you have or furnish products for testing or review by applicators, press / media or others?

The Fosroc products have proven quality, performance and proven performance, so that no material evidence or demonstrations provided.