Terms of sale
Construcciones y Montajes Pergar, S.L. (Hereinafter "Cymper") makes the use of the website fosroc-online.com users, conditioned on your acceptance without modification of the same (hereinafter, the "User") of the General Conditions set forth herein.
With the use of the website fosroc-online.com, it is understood that the User agrees with all such Terms. If the user does not agree with them, you are not entitled to use the website fosroc-online.com.
The user is responsible for treating as confidential and suitably safeguarding the passwords that are provided by fosroc-online.com to access the web site, preventing access to them by unauthorized third parties.
Ordering
Orders placed through the website are only binding once accepted by fosroc-online.com by confirming the order and payment confirmation.
Price and payment terms
The general conditions of the website will apply.
Using the website
This website is solely for personal use of users. modification, reproduction, copying, distribution, sale, resale and other forms of exploitation for commercial purposes or not is prohibited. The User agrees not to use this website for illegal or prohibited purposes.
Copyright, trademarks, software
All contents of the website fosroc-online.com (including, without limitation, text, graphics, logos, images, audio files) are owned by Cymper or otherwise has the proper authorization of the trademark for use and they are protected by national and international industrial and intellectual property. Any other use of the contents of this website is strictly prohibited including reproduction, modification, distribution, transmission, later publication, exhibition or total or partial representation of the particular mismo.En any kind of use of the images is strictly prohibited in the fosroc-online.com web site, outside of this website without the express consent of Cymper.
General Information
The General Conditions, and any relationship between you as a user and Cymper be governed by Spanish law. For any disputes arising from the existence or content of these General Conditions or relationships between the User and Cymper, both parties, expressly waiving any other jurisdiction that may apply, subject to the exclusive jurisdiction of the Courts and courts of Santa Cruz de Tenerife (Spain) .Cymper reserves the right to make changes at any time fosroc-online.com web site as well as in these General Conditions.
Tax data
Construcciones y Montajes Pergar, S.L. - CIF: B-38404752
Polígono Industrial Azufrera, Ctra. del Rosario, 33, nave 4738108
Taco - La Laguna, Santa Cruz de Tenerife - España
Registered in the Commercial Register of S/C de Tenerife Hoja TF-12062, Tomo 1274, Folio 203.
e-mail: online@cymper.com
web: http://www.fosroc-online.com
web: http://wwwcymper.com
Transport and delivery
The processing time in the store is 2-5 working days, once the order is in the hands of our carrier is a matter of 2-7 working days for delivery in Spain, Andorra and Portugal is made. For other European destinations transit may take two days but not usual.
Shipping costs include transportation, insurance and customs clearance in origin. The recipient will be responsible for all costs and import taxes generated at the office of destination, whether it delivers the goods as if he does not take it.
In the case of shipments to the Canary Islands, Ceuta and Melilla or any other international destination, we will try to send the request is made in the shortest possible time, but the receiver must take into account the provisions of destination for the import of items ordered because the sender has no responsibility over them. Neither senders will be attributable to the effects of strikes, war or other circumstances beyond their control.
The sender will not be responsible for delays in customs clearance or if local authorities decide to confiscate any element contained in a shipment.
Shipping charges for all exported products are based on the calculated volumetric weight and delivery destination.
Returns
Upon receipt of the purchase, exchange or refund is allowed within seven (14) calendar days from the day of receipt of your product, if not satisfied / a. It is important that please return the goods as soon as possible after canceling your purchase order and order. The goods must be received by us within a maximum period of 30 days from the time of delivery for your cancellation is valid. In any case you will be responsible for shipping costs for returning the goods when it has changed his mind regarding the product purchased for this reason canceling his contract. Note that as soon as possible to return the products, the quicker we can process your refund.
Once the products have been returned to us they will be inspected by us processed your refund within 30 days after receipt and analysis of the goods. Note that unwanted products must not have been used, and shall keep the original packaging and be in the same condition in which they were acquired.
If it is determined after inspection that the goods are damaged, you can not process your refund and we will contact you via email to inform him of the situation.
Defective or nonconforming products
If you need to return your order because at the time of delivery he has come with defective or does not correspond to the description given in the offer, you have the right to return the product using our Online Returns Center. If a product becomes defective past the refund period, you can not make your return using our Online Returns Center.
We recommend that you contact our customer service department as soon as you become aware of any problems in the newly acquired product. That is why we encourage you to inspect each product carefully just receive.
Note that if you return defective products or apparently not in accordance with the offer which were acquired, once returned, the products will be inspected in our warehouse. If on our part a defect or fault is found or it is determined that the product does not correspond to your order, we will be happy to provide the full refund, in accordance with applicable law. Products which have suffered ill-treatment, have been modified or changed can not comply with this policy and therefore will not be accepted at the time of the return. If this is applicable to your order we will contact you by email to communicate.
If, however, finally its return meets the requirements, your refund will be processed within 30 days from receipt of your return.
Return Procedure:
How to make a return using our Online Returns Center?
To make the return of a product, you must use our Online Returns Center available from your user account. Follow these steps.
- Log on to our online store and go to the section My orders.
- Locate the order you want to return and click the.
- Click on the product and enter the amount of it you want.
- Indicate the reason for return in the text box enabled for it.
- Click on "Request Return".
- Once requested the return we will contact you by email to tell other details and address where to send the goods.
General warranty
We offer customers the legal guarantee of two years for new items, customers additionally benefit from the commercial guarantee given by the various manufacturers of each of the articles, where it to be for a longer period.
Defects or damage due to incorrect use or manipulation of material or wear caused by normal use thereof, are not included in this warranty. The recommendations for use are based on tests and practical experiences as set out in the technical specifications. A dosage and / or application beyond that described in them shall exclude the liability of CYMPER about the product and its application, and that in any case, be limited only to the replacement of which is recognized as defective.
The shortages in the functionality of the items, due to design limitations thereof, are also excluded from this warranty coverage.
FOSROC warranty
It ensures that the products supplied by FOSROC no manufacturing defects and once applied, will feel fit for use FOSROC specified for a period of 10 years from acquisition, provided that the following conditions are met:
Warranty conditions:
- products should have been used strictly according to instructions and information FOSROC force at the time of acquisition, and according to good labor practices.
- The system must be maintained properly and have not been affected by any abnormal condition; You must not have suffered any neglect or misuse, nor should have attempted rectification work without the prior consent of FOSROC strict.
- The products must be stored according to the specifications of their packaging and used within their shelf life.
- Any damage should be reported immediately to FOSROC. It should provide all the information, details, facilities and assistance necessary to investigate the claim.
- Products should not have used any other manufacturer products that have not been validated by FOSROC.
Responsibility
The responsibility for FOSROC under this warranty is limited to the reasonable costs of materials (including replacement products) and labor (excluding transport costs) incurred during the rectification work, and excludes, in particular, direct or consequential loss, including loss of time, materials and disbursement or utilization, profit, production, profits, anticipated savings or customers, but not limited to such losses. This guarantee does not affect the legal rights of the consumer.
Business hours
Monday through Friday from 7:00 to 15:00.
